COVID-19 Update April 8,2020
Urban machinery re-opened our facility in Cambridge, Ontario, Canada on March 30th. Urban Machinery is considered an essential manufacturing business supplying & supporting the fenestration industry so they may continue to produce the much needed windows & doors to complete the building envelope in peoples homes.
The following is the list of our provided services and their current status.
Spare parts shipments – Running as normally, while FedEx is still fully operational. Some localized delays may occur due to restrictions in some locations.
Parts technical support – Send requests to parts@urban-machinery.com or call 1-800-263-4216 – Parts team will remotely respond
Technical phone service – Send requests to service@urban-machinery.com or call 1-800-263-4216. Note; Technical staff will be manning the phone systems remotely from home. We recognize there may be some delays in response time. We will work to keep the delays to a minimum.
Service Technician dispatch – Closed – In an effort to protect our staff and their families, Urban will not dispatch Technicians until further notice. All Technicians are in house working on current projects.
Sales – Contact your territory sales rep – Reference website contact list. All sales staff are available to help with your production needs.
These are unprecedented times that call for Urban to be creative and mobilize our support teams. Our remote systems are now tested and fully operational.
Urban’s leadership team will continue to monitor the world events and update all if there is any operational status changes to our business.
