COVID-19 Update April 8,2020

Urban machinery re-opened our facility in Cambridge, Ontario, Canada on March 30th. Urban Machinery is considered an essential manufacturing business supplying & supporting the fenestration industry so they may continue to produce the much needed windows & doors to complete the building envelope in peoples homes.

The following is the list of our provided services and their current status.

Spare parts shipments – Running as normally, while FedEx is still fully operational. Some localized delays may occur due to restrictions in some locations.

Parts technical support – Send requests to or call 1-800-263-4216 – Parts team will remotely respond

Technical phone service – Send requests to or call 1-800-263-4216. Note; Technical staff will be manning the phone systems remotely from home. We recognize there may be some delays in response time. We will work to keep the delays to a minimum.

Service Technician dispatch – Closed – In an effort to protect our staff and their families, Urban will not dispatch Technicians until further notice. All Technicians are in house working on current projects.

Sales – Contact your territory sales rep – Reference website contact list. All sales staff are available to help with your production needs.

These are unprecedented times that call for Urban to be creative and mobilize our support teams. Our remote systems are now tested and fully operational.

Urban’s leadership team will continue to monitor the world events and update all if there is any operational status changes to our business.


Your Reliable Partner
For Efficient Window


For more than six decades Urban has produced and serviced production and manufacturing equipment for your window production needs. Since 1987 we served you directly from North America.

Each part has the URBAN quality guarantee, starting from a solid main base, operator friendly control units up to complete production lines. We produce reliable and powerful machinery.

In order to maintain this well-proven URBAN quality now and into the future, we listen to your requirements carefully and work together with you before, during and after the planning & production phases. This allows us to offer solid, innovative and efficient production solutions.


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(Date of show) 17/09/2019
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Booth: #2557